Frequently asked questions
About virtual consultation
How does the virtual consultation process work?
To schedule a virtual consultation with one of our lawyers, simply visit our website and choose the "Book a Consultation" option. You will then be prompted to fill out a form with your contact and case information and select a date and time that works for you. Once the consultation is scheduled, you will receive an email with instructions on how to join the video call. During the call, you will be able to discuss your legal issues with a licensed and experienced lawyer who will provide you with expert advice and guidance. If for example, a will needs to be prepared or a business contract is required or any legal documents need to be prepared by the lawyer, they will first understand your requirements during the initial consultation, then will send you a quote for the work. Once the fees have been paid your legal documents will be made available to you.
Is the virtual consultation secure?
Yes, the virtual consultations take place on a secure and encrypted video conferencing platform to ensure that your confidential information is protected. All our lawyers also undergo regular training on cybersecurity and data protection.
What happens if I'm running late for my virtual consultation?
If you're running late for your scheduled consultation, please contact us as soon as possible to let us know. We'll do our best to accommodate you and schedule a new time, but please keep in mind that missed appointments may result in a fee being charged.
Can I cancel or reschedule my virtual consultation?
Yes, you can cancel or reschedule your virtual consultation by contacting us directly. We ask that you provide at least 24 hours' notice for cancellations, and we'll do our best to accommodate your schedule for rescheduling.
Can I book a virtual consultation on behalf of someone else?
Yes, you can book a virtual consultation on behalf of someone else, but please note that the person for whom you are booking the consultation must give their consent for the consultation to take place and be available during the consultation.
About SwiftLaw’s services
What types of legal services does SwiftLaw offer?
SwiftLaw offers a wide range of legal services across different areas of law, including wills and estates, family law, business law, criminal law, immigration law, employment law, real estate law, contract law and personal injury law.
How does the process work for document review and contract drafting services?
To have your documents or contracts reviewed by one of our lawyers, you can simply upload them to our website and indicate the type of service you require. Our lawyers will review your documents and provide you with a detailed analysis, along with any recommendations for revisions or improvements. For contract drafting, you can also schedule a consultation to discuss your needs and specific requirements. The fees for contract work will be made clear at the start. Changes and modifications might incur further cost.
Do you offer representation in court or negotiations?
Yes, our lawyers can provide representation in court or negotiations, depending on the specific legal matter. We can advise you of the best course of action during our virtual consultation and provide representation if required.
Does SwiftLaw work in areas with poor internet service?
Our platform utilizes the latest in encryption technology to ensure the security of your confidential information, but a good internet connection is required to ensure a smooth video consultation. We advise you to have a good internet connection before the consultation in order to avoid any interruption or inconvenience.
Can I use SwiftLaw on my phone or tablet?
Yes, our platform is accessible on any device, including laptops, smartphones, and tablets, as long as you have a good internet connection.
About lawyers
Are the lawyers at SwiftLaw licensed and experienced?
Yes, all the lawyers at SwiftLaw are fully licensed and have the necessary qualifications and experience to provide expert legal advice and representation.
Can lawyers already working for a law firm use your platform?
Yes, lawyers working for a law firm can use our platform to provide legal services to clients. We welcome law firms to use our platform to offer remote services and expand their reach. It is important to mention that any lawyer who would like to use the platform should comply with the regulations and the ethics of their jurisdiction, and the platform should have a procedure to ensure that the lawyers using it are registered and qualified to practice in their jurisdiction.
How do lawyers get paid for their services on the platform?
Lawyers working on the platform will be paid automatically through the platform's payment system. The platform should have a clear policy on the rate of pay, the frequency of payments, and the payment method. Lawyers should also have access to their earnings and transaction history on the platform. It is also important to mention that Lawyers should comply with all the tax laws and regulations in their jurisdiction and the platform will not take any responsibility for the lawyer's compliance with tax laws.
How does SwiftLaw ensure the privacy of lawyers working on the platform?
SwiftLaw takes the privacy and security of its lawyers very seriously. We use the latest encryption technology to protect all confidential information shared on our platform, and we have strict policies in place to ensure that all personal data is handled and stored in compliance with relevant data protection laws.
How do lawyers register to work on the SwiftLaw platform?
In order to register to work on the SwiftLaw platform, lawyers should complete an online registration form and upload evidence of their qualifications and any necessary licenses, along with their bank details for payments. The platform should also have a verification process, that ensures that the lawyer is qualified and authorized to practice in their jurisdiction.
What is the process for lawyers to be listed as “available” to take on new clients?
Lawyers can set their availability status on the platform and clients will be able to see which lawyers are available and book appointments accordingly. If a lawyer is not available, clients will not be able to book appointments with them. It's also worth mentioning that the platform has a clear policy for lawyers to follow, and any violation of the policies can result in their termination from the platform.
Can lawyers working on the platform choose their own hours and modify them in real-time?
Yes, lawyers working on the platform have the flexibility to choose their own hours and modify them in real-time. This allows them to better manage their workload and schedule, as well as accommodating new clients within their availability. Lawyers can update their availability on the platform, and clients will be able to see which lawyers are available to book appointments with. It is important to mention that lawyers are still responsible for ensuring they comply with any regulations and laws related to working hours, and the platform should clearly set that availability does not mean working more than the legal limits in their jurisdiction.
About costs and prices
How much do the services cost?
Our services are competitively priced, and we offer a transparent and straightforward pricing structure. You can contact us directly for a quote or schedule a consultation with one of our lawyers to discuss your legal matter and pricing options.
Can I get a refund if I'm not satisfied with the service?
We strive to provide our clients with the best possible service and advice, but in the case that you are not satisfied with the service received, you can contact us to discuss your concerns. A refund may be given depending on the circumstances of your case.
What should I do if I have a dispute over fees?
If you have any concerns about the fees charged for our services, please contact us directly to discuss the matter. We're committed to being transparent about our pricing and providing our clients with the best possible service and value. It is worth mentioning that the terms and conditions and the refund policy should be clear on the website, and all clients should be aware of them before they start using the service.